Terms of service

Terms of service

Terms & Conditions – The Crystal Garden Luxe

Welcome to The Crystal Garden Luxe, your destination for elegant crystal handbags and stylish mobile sling bags. By accessing our website or making a purchase, you agree to the following Terms & Conditions.

1. Product Information

We make every effort to display our crystal handbags and mobile sling bags as accurately as possible. However, due to screen settings, photography lighting, and handcrafted detailing, actual product colors, patterns, and finishes may vary slightly from the images shown.

2. Orders & Payments

  • All orders are subject to product availability and order confirmation.

  • Prices displayed on our website are inclusive of applicable taxes unless otherwise stated.

  • We accept secure online payments through trusted payment gateways.

  • Orders may be canceled, delayed, or placed on hold if suspicious activity or incomplete information is detected.

3. Shipping & Delivery

  • We offer delivery across India through trusted courier partners.

  • Orders are generally processed within 12–24 hours after confirmation.

  • Estimated delivery time is 5–7 business days depending on your location.

  • Tracking details will be shared via Email or WhatsApp once your order is dispatched.

4. Returns & Exchanges

  • Returns or exchanges can be requested within 7 days of delivery.

  • Returns are accepted only for wrong or damaged products.

  • A clear unboxing video is required to process any return or exchange request.

  • Products that have been used, damaged after delivery, or returned without original packaging are not eligible for return or exchange.

  • Return shipping charges may be borne by the customer unless otherwise approved.

5. Product Quality

  • Our crystal handbags and mobile sling bags are handcrafted fashion accessories.

  • Minor variations in beadwork, crystal placement, or finishing may occur and are not considered manufacturing defects.

  • Such variations enhance the uniqueness of each handcrafted product.

6. User Responsibilities

You agree to use our website lawfully and responsibly. Any misuse, fraudulent activity, or violation of these terms may result in order cancellation or restricted access to our services.

7. Limitation of Liability

The Crystal Garden Luxe shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our maximum liability shall be limited to the value of the purchased product.

8. Intellectual Property

All website content, including logos, product images, product descriptions, graphics, and text, is the exclusive property of The Crystal Garden Luxe.

Unauthorized copying, reproduction, or distribution is strictly prohibited without written permission.

9. Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the courts of Surat, Gujarat.

10. Contact Us

For questions, support, returns, or exchanges, please contact us:

📧 Email: admin@thecrystalgardenluxe.com

📱 WhatsApp / Call: +91 99999 99999