Refund policy

Return & Exchange Policy – The Crystal Garden Luxe

✅ Return & Exchange Duration

We offer a 7-day return or exchange policy from the date of delivery.

🔁 Conditions for Return

Returns or exchanges are accepted only if:

You receive a wrong product
You receive a damaged product

📝 How to Register a Complaint

To initiate a return or exchange request, please contact us through:

📧 Email: admin@thecrystalgardenluxe.com

📱 WhatsApp: +91 99999 99999

📸 Return Requirements

To process your return or exchange request, you must provide a clear unboxing video showing:

The complete package and packaging
The condition of the received product

Important: The video must be recorded while opening the package and should clearly show any damage or incorrect item received.

🔄 Available Options

1. Store Credit

✔ Receive store credit equivalent to the value of the returned item

✔ Use the credit for any future purchase from The Crystal Garden Luxe

2. Exchange

✔ Exchange your item for any other available product on our store

✔ If the new product costs more, you will need to pay the price difference

✔ If the new product costs less, the remaining balance may be refunded or credited

ℹ️ Explanation

What Is Store Credit?

Store Credit is a digital balance added to your customer account that can be used for future purchases on our website.

What Is Exchange?

An exchange allows you to replace your current product with another available product from our collection. Any price difference will be adjusted accordingly.

💎 Products Covered

This policy applies to all products available at The Crystal Garden Luxe, including:

Crystal Handbags
Mobile Sling Bags

📞 Need Assistance?

For any questions regarding returns, exchanges, or your order, please contact us: